Skills & Expertise
Twenty years of enterprise technology leadership distilled into three disciplines: the management judgement to align technology with business strategy, the operational rigour to keep complex environments running, and the technical depth to architect, build and ship.
I
Management & Leadership
Directing portfolios, building teams and advising boards on technology strategy — from a single programme to an A$7.5M delivery function.
Portfolio & Programme Leadership
End-to-end ownership of multi-million-dollar programme portfolios. Built PMO functions from scratch, established governance frameworks, led steering committees and delivered executive-level RAID reporting across complex, multi-workstream environments.
Executive Advisory & Governance
Advising CEOs, boards and executive teams on technology strategy, investment prioritisation, risk posture and vendor performance. Chairing programme governance forums to drive accountability, transparency and pace.
Commercial & Vendor Management
Managing Capex and Opex technology budgets, vendor relationships and contract negotiations. Driving value, performance, innovation and contractual compliance across implementation partners, specialist consultants and managed service providers.
Team Building & Culture
Building and mentoring high-performing cross-functional teams spanning delivery, support, product, design and innovation. Accredited Human Synergistics practitioner and qualified professional coach, bringing structured people development to technical environments.
Stakeholder & Change Management
Leading organisational change across enterprise transformations. Facilitating adoption, managing resistance and aligning business stakeholders from frontline teams to C-suite across regulated and complex operating environments.
Crisis & Continuity Leadership
Providing operational leadership through disruption — including rapid establishment of remote governance frameworks and business continuity plans during COVID-19 to sustain technology operations across distributed teams.
II
Operational Excellence
Keeping the lights on while transforming what sits behind them — service management, delivery governance and the discipline that turns strategy into repeatable outcomes.
ITIL Service Management
Establishing and maturing ITIL-based service management processes across incident management, problem management, change control, service desk operations and end-user computing. Strengthening SLA and KPI adherence across infrastructure, cloud services and business-critical applications.
Delivery Governance & SDLC
Designing delivery governance frameworks covering release management, change control, quality gates and SDLC optimisation. Reduced project delivery cycle time by 30% through systematic process improvement and clear accountability structures.
Compliance, Risk & Audit
Ensuring technology initiatives align with cybersecurity standards, change controls, risk management requirements and internal audit controls. Embedding privacy, auditability and data classification controls into solution delivery across regulated environments including banking and healthcare.
Data-Driven Reporting
Replacing manual reporting with real-time Power BI dashboards, giving C-suite and board stakeholders instant visibility of project health, resource utilisation, risk exposure and technology performance across the portfolio.
III
Technical Expertise
Architecture, platforms and engineering — the technology stack underpinning two decades of enterprise transformation, from ERP migrations to AI-powered product delivery.
AI Strategy & Enterprise AI Adoption
Directing AI enablement programmes from strategy through enterprise-grade delivery. Hands-on experience across Microsoft Copilot, Copilot Studio, OpenAI, Claude, Gemini and agentic AI deployments. Driving measurable productivity gains through AI-assisted workflows, structured user enablement and responsible AI governance.
Cloud & Infrastructure Architecture
Architecting and delivering Azure cloud environments across IaaS, PaaS and SaaS. Leading organisation-wide migrations from on-premises to cloud-native infrastructure, hybrid environments, network and server architecture and virtualisation. Achieved 40% infrastructure cost reduction while improving uptime, resilience and security.
Enterprise Platforms
Deep implementation and migration experience across SAP S/4HANA, Microsoft Dynamics 365 (Customer Engagement, Business Central, Customer Service, Sales, Marketing), NetSuite, Salesforce and Adobe Experience Manager. Led platform rescues, greenfield deployments and complex ERP-to-cloud migrations.
Cybersecurity & Data Governance
Driving cybersecurity governance aligned to ISO 27001 principles. Ensuring AI models and cloud workflows meet enterprise security standards, data governance policies, data classification requirements and regulatory compliance. Leading cloud migration security and data retention strategies.
Data, Analytics & Automation
Building data capability through Microsoft Fabric, Data Lake architecture, Power BI executive dashboards and Power Platform automation. Enabling advanced analytics, process automation and AI-driven decision support across the enterprise.
Product Design & Digital Experience
Leading UX strategy, product roadmapping and design-to-production delivery pipelines. Overseeing user research, iterative product improvement and digital channel development for both enterprise and consumer-facing platforms.
IV
Frameworks & Methodologies
The governance, delivery and change management frameworks that structure how work gets done.
PRINCE2
Project Management
Foundation & Practitioner certified. Applied across multi-million-dollar programmes in banking, automotive, government and not-for-profit sectors.
ITIL
Service Management
Established ITIL-based service management frameworks across multiple organisations. Incident, problem, change, release and service desk operations.
ISO 27001
Information Security
Cybersecurity governance aligned to ISO 27001. Data classification, retention, disposal and security controls across cloud and hybrid environments.
Agile & Hybrid Delivery
Delivery Methodology
Agile, Scrum, Kanban and hybrid delivery across multi-disciplinary teams. Facilitated Agile transformations, coached client teams and improved delivery velocity and quality assurance.
Human Synergistics
Organisational Culture
Accredited practitioner. Applied cultural diagnostics and leadership development to build high-performing, constructive team cultures within technology functions.
Change Management
Organisational Change
Structured change management across enterprise transformations. Diploma in Professional Coaching (AIPC) applied to leadership development and team enablement.
V
Technology Stack
The platforms, tools and technologies used to build products, applications, servers and cloud infrastructure.
Enterprise Platforms
- SAP S/4HANA
- Microsoft Dynamics 365
- NetSuite
- Salesforce
- Adobe Experience Manager
- Kentico
Cloud & Infrastructure
- Microsoft Azure (IaaS, PaaS, SaaS)
- SharePoint Online
- Microsoft 365
- Hybrid cloud environments
- Network & server architecture
- Virtualisation
AI & Automation
- Microsoft Copilot & Copilot Studio
- OpenAI / GPT
- Anthropic Claude
- Google Gemini
- Agentic AI workflows
- Power Platform & Power Automate
Data & Analytics
- Power BI
- Microsoft Fabric
- Data Lake architecture
- Data warehousing
- Executive dashboards
Security & Governance
- ISO 27001
- Identity management
- Data classification & retention
- Cybersecurity compliance
- Microservices architecture
Product & Delivery
- UX research & design
- Product roadmapping
- Design-to-production pipelines
- Release management
- 3PL & supply chain integration
Education & Credentials
Cybersecurity Bootcamp
University of Sydney 2023
Diploma of Professional Coaching
Australian Institute of Professional Counsellors 2022
PRINCE2 Foundation & Practitioner
PM-Partners 2020
Human Synergistics Accredited Practitioner
Human Synergistics International
Diploma of Computer Science
ITIS Ascanio Sobrero, Italy 1996
Get in touch
Open to executive leadership conversations and advisory engagements.